Your Privacy Rights

This privacy notice discloses the privacy practices for https://www.federalcertifiedhearing.com/. This privacy notice applies solely to information collected by this website. It will notify you of the following:

• What personally identifiable information is collected from you through the website, how it is used, and with whom it may be shared.
• What choices are available to you regarding the use of your data.
• The security procedures in place to protect the misuse of your information.
• How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email, phone, or other direct contact from you. We will not sell or rent this information to anyone.

We use your information to respond to you regarding the reason you contacted us. We may also use your data to improve our services or fulfill your specific request (e.g., to ship an order or provide customer support).

SMS Opt-In and Phone Number Use

If you choose to provide your phone number, whether through forms or sign-up processes for SMS notifications, we will not share or sell your phone number to any third parties for any purpose, including marketing or advertising. We may use your phone number solely for the purposes of sending SMS messages related to your specific request or communication, such as appointment reminders or customer service follow-ups. By opting into SMS communications, you acknowledge that we will send you such messages. You may opt out of these communications at any time by following the instructions in the SMS message or contacting us directly.

We do not share phone numbers or use them for any marketing or third-party purposes beyond the communications necessary for our services.

Email Communications

Unless you ask us not to, we may contact you via email in the future to inform you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number provided on our website:

• See what data we have about you, if any.
• Change/correct any data we have about you.
• Request that we delete any data we have about you.
• Express any concern you have about our use of your data.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser or looking for “https” at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at (360) 855-1207.

SMS Terms & Conditions

SMS Consent Communication

The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

Types of SMS Communications

If you have consented to receive text messages from Federal Certified Hearing, you may receive messages related to the following:

• Appointment reminders
• Follow-up messages
• Billing inquiries
• Promotions or offers (if applicable)
• Customer care

Example: “Hello, this is a friendly reminder of your upcoming appointment with one of our hearing technicians at [Location] on [Date] at [Time]. You can reply STOP to opt out of SMS messaging from Federal Certified Hearing Center at any time.”

Message Frequency

Message frequency may vary depending on the type of communication. You may receive up to 2 SMS messages per week regarding your appointments or account status.

Potential Fees for SMS Messaging

Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

Opt-In Method

You may opt-in to receive SMS messages from Federal Certified Hearing Center in the following ways:

• Verbally, during a conversation
• By submitting an online form
• By filling out a paper form / HIPAA form

Opt-Out Method

You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

Help

If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at [email protected]

Additional Options

If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

Standard Messaging Disclosures

• Message and data rates may apply.
• You can opt out at any time by texting “STOP.”
• For assistance, text “HELP” or visit our Privacy Policy and Terms and Conditions pages.
• Message frequency may vary